Replacement Part for Pour-Over Coffeemaker & Glass Carafe Set (52oz)

I was pleasantly surprised by the fast reply from customer service. Susan helped me with replacing a part for my Pour-Over Coffeemaker. She was extremely thoughtful and understanding, but also fixed my problem immediately. There was no charge for my replacement and now I am making delicious coffee with my Melitta Pour-Over Coffeemaker. It was a good experience. I will suggest Melitta coffeemakers to my friends and family due to the quality of the product and also due to the customer service you provide. Thank you!

Responded immediately to our request !!

The Melitta staff person I I wish I could remember her name right now!!) who helped me was exceedingly gracious and receptive when I called and I am most appreciative of the responsiveness of Melitta. I have been a Melitta customer for almost 50 years, a long time and I do not have any ‘modern’ coffeemakers. I hope Melitta continues to have loyal consumers. Marcia d

EXCELLENT!!!!!!!!!!!!!

We prefer the straightforward Melitta method over all others. It's clean, quick and delivers superior flavor every time. After years of experimenting with various machines, contraptions and trends, nothing rivals the ease and taste of our morning Melitta carafe. Must also add the company is incredibly responsive & truly cares about their customers.