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Home|FAQs
FREE SHIPPING* on all orders of $50 or more! *Standard ground shipping takes approximately 3-7 business days. No promo code necessary.

Frequently Asked Questions

Customer Service | Coffee and Filter Facts

Customer Service

Question: How do I find out the status of my order?
Answer: To find out the status of your order please contact our customer service department by e-mailing consumerrelations@melitta.com or by calling 1-888-MELITTA.

Question: Who will be delivering my order, and how long will it take to receive it?
Answer: Your order will be delivered via UPS or USPS and shipped within 3 business days (Monday - Friday) from the time you place your order. You can expect your delivery in approximately 7 to 10 business days.

Question: How much are Melitta's shipping and handling fees?
Answer: Melitta's shipping prices in the US are as follows:
Purchase Value Shipping
$0 - $25 $6.95
$25.01 - $40 $8.95
$40.01 - $55 $10.95
$55.01 - $70 $12.95
$70.01 - $98.99 $14.95
$99.00+ FREE SHIPPING
Question: How do I return a defective product?
For service and information concerning Melitta electric coffeemakers, kettles or grinders with model numbers:
14 CUP COFFEE GRINDER - 80391
12 CUP GLASS COFFEE MAKER - 46891
12 CUP THERMAL COFFEE MAKER - 46892
1.7 LITRE KETTLE - 40991

Pease call toll-free: 877-293-9091, Monday - Friday, 8:00 AM - 4:30 PM, ET.

For service and information on all other Melitta products please send us an e-mail at: consumerrelations@melitta.com or call us at 1-888-MELITTA.

Question: What is Melitta Direct TM Coffee Club?
Answer: Coffee Club is an easy and convenient way to receive Melitta coffees and products delivered right to your door. The best part is, you can modify your order to your taste–just like your coffee. Find out more about Melitta Coffee ClubTM.

Question: How do I change my Melitta Direct TM Coffee Club order?
Answer: The Melitta Coffee ClubTM membership program is designed to adjust to your needs. After your first delivery, you can change the quantities or types of coffees you receive at any time. To change your current order please send us an e-mail at: consumerrelations@melitta.com or call our customer service specialists at 1-888-MELITTA.

Question: What is Designed to Deliver Coffeehouse?
Answer: Designed to Deliver Coffeehouse coffeemaker is a revolutionary way to brew coffee. Its special pod-filtered system is designed to deliver coffee bar quality right at home. No measuring. No mess. And the ultimate cup of coffee in less than a minute... every time. All single serve products are available on our website in the shopping area.

Question: How do I unsubscribe from your e-mail list?
Answer: You may opt out of receiving e-mails from us at any time by e-mailing consumerrelations@melitta.com

Question: How can I sign up for Melitta Direct TM office delivery service?
Answer: You can contact our office coffee specialists by e-mailing consumerrelations@melitta.com (please include your city/state in the body of the e-mail) or by calling us at 1-888-Melitta.

Question: How can I get coffee delivered to my home or office?
Answer: Melitta Coffee Club is an easy and convenient way to receive Melitta coffees and products delivered to your home or office. Sign up now.

Coffee Filter Facts

Question: Where does coffee grow?
Answer: Coffee grows in tropical and subtropical climates, from sea level up to 6,000 ft. It is found mainly in volcanic soil types, predominately between the tropics of Cancer and Capricorn. Coffee trees can grow to a height exceeding 20 ft. and will produce their best fruit yield for approximately 25 years. The coffee tree is self-pollinating, with Jasmine-scented blossoms. The trees produce a fruit called "cherries." Melitta uses only high grown 100% Arabica beans. Known as the "king of coffee," Arabica beans make up 75% of all commercial coffees sold. Arabica beans require very special care and must grow on hillsides above 2,000 ft., with best results at 5,000 ft. Fertile soil with an adequate supply of essential mineral elements, temperature, moisture, friability, pH, drainage and degree and orientation of slope are important. Volcanic soils are favorable for coffee. With frost the trees will die, but they cannot take extremes of heat either. Ideally, rainfall should be between 60 - 100 inches of water per year, with a peak wet season, moderate wind and high humidity. Arabica beans prefers well drained volcanic soil, two hours of sunshine a day and shade, whether by cloud cover (as in Hawaii) by trellises (as in Brazil), or by naturally larger trees (as in Ethiopia). Guatamala, Colombia, Kenya, Costa Rica and Brazil are countries that grow Arabica beans for Melitta.

Question: What method does Melitta use to decaffeinate coffee?
Answer: Melitta currently uses two methods of decaffeination. Our Café Collection Riviera Sunset and our Fair Trade Organic - Tranquility blends use the Swiss Water Process®: Unroasted coffee beans are immersed in heated water for several hours to remove the water-soluble caffeine present in the beans, as well as those coffee components that easily dissolve in water. The water is then drained from the beans and filtered or processed to remove the caffeine from the water. This decaffeinated water is then reintroduced to the coffee beans, allowing the flavor and aroma components to be absorbed by the coffee. Finally, the coffee is dried and ready for roasting.

Our Classic coffee uses an Ethyl Acetate Decaffeination process: Although it may sound like a chemical, ethyl acetate occurs naturally in many fruits and vegetables, including coffee. The substance itself is a colorless liquid with a fruit-like odor. Unroasted coffee beans are soaked in ethyl acetate to remove the caffeine, and the ethyl acetate and caffeine are then separated by evaporation. The decaffeinated ethyl acetate - which retains its coffee flavorings -- is reintroduced to the coffee. The ethyl acetate is once again evaporated from the coffee and removed to be used again in the next decaffeination process.

Question: What is the recommended measurement for coffee?
Answer: To brew Melitta's Extra Fine Grind Premium Coffees, start by using two level teaspoons for each 6 ounces of fresh water. Melitta coffee scoops help you measure your coffee perfectly! To receive a coffee scoop, please contact us at 888-635-4882. Of course, depending on your personal preference in coffee strength and flavor, you may want to revise the measurements to suit your taste. See "Why is grind so important?" for more information about brewing the perfect cup of coffee.

Question: Why is grind so important?
Answer: Coffee should be ground to match the brewing process and the coffeemaker you are using. For example, slower brewing devices (urn, French press and percolator) need coarsely ground coffee, as the longer brewing process requires a slower extraction. If the coffee is ground incorrectly, you'll get either very strong, thick coffee or very weak, thin coffee. Coffee can be purchased already ground, or, if whole bean coffee is your choice, you'll use a mill or grinder to achieve the right grind. If you use a cone brewer, you should use an extra fine grind coffee such as Melitta Traditional regular or decaffeinated. Melitta Extra Fine Grind allows you to use less coffee to extract more flavor. While we highly recommend the cone coffee making system, if you have a basket coffeemaker or use a percolator, you should use medium or coarse grind, respectively. The rule of thumb is the finer the grind, the more flavor you extract, using less coffee.

Question: What is the correct way to store coffee?
Answer: Always store your coffee in an airtight container away from direct light and heat. Melitta recommends that you buy your coffee weekly or bimonthly to make sure you always have fresh coffee available, as ground coffee will begin to stale 24 hours after the package is opened. The airtight container keeps out odors and protects the internal moisture of the coffee bean. Direct light and heat will begin to cook the coffee oils, and will affect the flavor and aroma properties. Coffee can be stored in the refrigerator, with all precautions taken. Do not store coffee in the freezer at all. Freezing will coagulate the natural oils and crystallize the moisture. Ice particles will adversely affect the flavor and aroma qualities. Since refrigerators and freezers have automatic dehumidifiers to remove any moisture from the machine, airtight containers are crucial.

Question: Does Melitta coffee contain chicory, gluten or artificial flavors?
Answer: Melitta coffee products are 100% coffee with no additives. Melitta does produce and sell flavored coffees that contain natural and artificial flavorings

Question: How are coffee beans graded?
Answer: Coffee beans are graded based on bean size, and total number of defects found in a sample. The standards for grading coffee are universal, and are used by producers, processors and roasters, and by the coffee commodity exchange. Other tests for the coffee include raw color, raw aroma, roasted aroma, roasted taste, moisture and density. Melitta's coffee experts analyze the grade and quality of each delivery of coffee. After a full compliment of tests are performed, they make a decision regarding the overall quality of the coffee delivery. If the coffee is not consistent with Melitta's strict standards, the coffee is not used.

Question: What is caffeine?
Answer: Caffeine is a bitter, odorless white powder that occurs naturally in many plants commonly used in foods and beverages, including tea leaves, cocoa beans, cola nuts and coffee beans. Caffeine levels differ depending on the species of the bean.

Question: What is the difference between Deluxe 100% Colombian and traditional?
Answer: Both these Melitta coffee products are made from high grown 100% Arabica beans, the highest grade of coffee available. Arabica is the costliest, most difficult-to-produce coffee, but yields a cleaner more pleasing taste than Robusta coffee. Melitta's Deluxe 100% Colombian contains coffee grown only in the country of Colombia. 100% Colombian has a distinct richness with sharp acidity, and a pleasing mellow finish. Melitta Classic features a blend of Arabica coffees from several different countries and has a sharp acidity matched with an equally rich body, and a clean finish.

Answer: Both these Melitta coffee products are made from high grown 100% Arabica beans, the highest grade of coffee available. Arabica is the costliest, most difficult-to-produce coffee, but yields a cleaner more pleasing taste than Robusta coffee. Melitta's Deluxe 100% Colombian contains coffee grown only in the country of Colombia. 100% Colombian has a distinct richness with sharp acidity, and a pleasing mellow finish. Melitta Classic features a blend of Arabica coffees from several different countries and has a sharp acidity matched with an equally rich body, and a clean finish.

Question: Are Melitta coffees kosher?
Answer: Yes, all Melitta coffee products are certified kosher by the Orthodox Union. The Melitta roasting facility is inspected by a Rabbi representing the Orthodox Union every three months to ensure full compliance with kosher laws and restrictions.

Question: Do Melitta's flavored coffees contain sugar?
Answer: No, there is no added sugar in any of our coffee flavorings.

Question: What is the difference between Melitta white and brown filter paper?
Answer: Melitta White Filters are specially manufactured using the latest "oxygen cleansed" technology.